Return Policy

These terms apply when customers visit or place an order through karseno.com. For customer support, email service@karseno.com.

Return Requests

Please contact us before returning any item. We need to review your request and provide the correct return instructions.

Eligibility

Items should be unused, in a returnable condition, and include available packaging or accessories when applicable. Certain items may not be eligible if they are used, damaged after delivery, missing parts, or outside the allowed return process.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email service@karseno.com with your order number and clear photos so we can review the issue.

Refund Processing

Approved refunds are generally issued to the original payment method. Processing time may vary depending on the payment provider.

Return Shipping

Return shipping instructions and responsibility may vary by situation. Please wait for our email instructions before sending any product back.